certificate of posting) when claiming your refund. To do this, you will need to show them proof of duty paid and proof of export (e.g. If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.Ĭustomers outside of the UK must follow the instructions belowalong with our standard returns procedure. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from. If your return exceeds this amount please contact us and we can arrange collection for you. If you return something due to it being faulty we refund up to £10 carriage for bikes & frames and £5 for smaller items. If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us. Goods must be accompanied with a copy of your Original Receipt and a Cover note with your name, address, reason for return, explaining if you would like a exchange or refund NOTE: Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first. For the purpose of hygiene, shorts, knicks and tights with a seatpad cannot be returned.If the original payment was via PayPal we will credit the PayPal account that the order was placed with.We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.We cannot accept returns on clothing that has been personalised e.g.Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.We make no charge for returns - there is no restocking fee.If for any reason you are not satisfied, you can return any item ordered via mail order provided that the goods are complete with all relevant packaging in an unused and re-saleable condition within 14 days of the date of shipment for a refund or an exchange.* You must get the confirmation document from customer support team before shipping return item. You can find the detail of returns in our customer support page. We are happy to accept the any returns without any specific reason. Get Detail Information Our Worldwide Shipment ReturnĪll orders could be returned to us in 90 days from dispatch. For orders under this value we also offer great value discounted shipping rates.
We are pleased to offer FREE SHIPPING to worldwide on orders over minium spend. You can check your shipping cost on your cart page. Our system calculates the total weight of your order items and recommends the shipping method and cost from the cheapest one. Shipping cost will be charged based on your order weight which is the larger between weight and volume weight. It is the reason why we need 1 ~ 3 days for dispatch. Depending on the item, the starting location could be different. Our warehouses are in USA, Taiwan, Sweden and South Korea. Basically we will ship the order in 1 ~ 3 work days. Depending on your location, we are going to suggest the best shipping method.
Our major shipping partners are Post, Fedex Express, DHL express and TNT. Please verify with your customs before purchase. And buyer of other country is responsible for any applicable import duty, local taxes and VAT. The price is including import duty and local tax. USA, Australia, and United Kingdom customers do not need to care about any tax.
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